Here are a few of our most Frequently Asked Questions. If you have any other questions or need further clarification, do not hesitate to call — we would love to help you out.

1. Do I need an appointment to get an estimate? Can you give me one over the phone?

2. How long will it take to fix my car?

3. How will you work with my insurance company?

4. Will the final bill be the same as the estimate?

5. What kind of guarantee do you have?

6. Do you provide a rental while my car is in for repair?

7. Where is my car kept while it is being worked on? Will it be left outside overnight?

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1. Do I need an appointment to get an estimate? Can you give me one over the phone?

Just come by at your convenience anytime from 8am-5pm. We are open from 7:30-6:00 Monday-Friday. Because every accident is different, it’s better for us to look at the car before making any decisions.

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2. How long will it take to fix my car?

When you come in for an estimate, your estimator will give you a good idea about how long your repair will take and when we can get you in.

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3. How will you work with my insurance company?

We have a great relationship with insurance companies and are a direct repair shop for many. This means we have met their standards for excellence and they also back up the work we do. In most cases, they don’t even have to look at your car before we do. If you have any questions, feel free to ask us about our relationship with your company.

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4. Will the final bill be the same as the estimate?

As always, we do the best we can to estimate the amount of damage before repairs begin. However, there is a reason it is called an “estimate.” During the process, it is not uncommon to find damage that was not apparent during the initial estimate (damage underneath the bumper etc). Any difference will be worked out with your insurance company (they are aware of this common occurrence and have standard procedures for the issue, called a “supplement”). In an insurance situation, you will only be responsible for your deductible, or if it’s the other party’s insurance, you will not be responsible for paying for the claim. If you were not going through an insurance company, we will do our best to keep you updated regarding additional damage we may run across and will discuss how you would like to proceed at that point.

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5. What kind of guarantee do you have?

We offer a life-time warranty on the work we do. We can provide you a copy of the warranty when you come in.

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6. Do you provide a rental while my car is in for repair?

First, check with your insurance company to see what kind of coverage they offer. They may have limitations on the daily amount etc. If you were not at fault in the accident, you are entitled to a rental car at the other insurance company’s expense. You may want to set up a rental through them. In any case, we can help you set up a rental through Enterprise Rent-A-Car which is located on site. While we typically do not pay for a rental while your car is being repaired, we occasionally offer a special in which we may do so. Check our specials section.

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7. Where is my car kept while it is being worked on? Will it be left outside overnight?

We pull all the cars we are repairing inside the building each night.

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