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Frequently Asked Questions
If you have any other questions or need further clarification, do not hesitate
to call -- we would love to help you out.
- Do I need an appointment to get an estimate? Can you give
me one over the phone?
- How long will it take to fix my car?
- How will you work with my insurance company?
- Will the final bill be the same as the estimate?
- What kind of guarantee do you have?
- Do you provide a rental while my car is in for repair?
- Where is my car kept while it is being worked on? Will it
be left outside overnight?
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1. Do I need an appointment to get an
estimate? Can you give me one over the phone?
Just come by at your convenience anytime from 9am-12am and 1pm-5pm. We are open
from 7:30-6:00 Monday-Friday. Because every accident is different, it's better
for us to look at the car before making any decisions.
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2. How long will it take to fix my
car?
When you come in for an estimate, your estimator will give you a good idea about
how long your repair will take and when we can get you in.
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3. How will you work with my
insurance company?
We have a great relationship with insurance companies and are a direct repair
shop for Farmers, Travelers, American Family, Allied/Nationwide, USAA, Fireman's
Fund, EMC, General Casualty, AAA. This means we have met their standards for
excellence and they also back up the work we do. In most cases, they don't even
have to look at your car before we do. If you do not see your insurance company
listed here, feel free to ask us about our relationship with your company.
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4. Will the final bill be the same
as the estimate?
As always, we do the best we can to estimate the amount of damage before repairs
begin. However, there is a reason it is called an "estimate." During the
process, it is not uncommon to find damage that was not apparent during the
initial estimate (damage underneath the bumper etc). Any difference will be
worked out with your insurance company (they are aware of this common occurrence
and have standard procedures for the issue, called a "supplement"). In an
insurance situation, you will only be responsible for your deductible, or if
it's the other party's insurance, you will not be responsible for paying for the
claim. If you were not going through an insurance company, we will do our best
to keep you updated regarding additional damage we may run across and will
discuss how you would like to proceed at that point.
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5. What kind of guarantee do you
have?
We offer a life-time warranty on the work we do. We can provide you a copy of
the warranty when you come in.
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6. Do you provide a rental while my
car is in for repair?
First, check with your insurance company to see what kind of coverage they
offer. They may have limitations on the daily amount etc. If you were not at
fault in the accident, you are entitled to a rental car at the other insurance
company's expense. You may want to set up a rental through them. In any case, we
can help you set up a rental through Enterprise Rent-A-Car which is located on
site. While we typically do not pay for a rental while your car is being
repaired, we occasionally offer a special in which we may do so. Check our
specials section.
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7. Where is my car kept while it is
being worked on? Will it be left outside overnight?
We pull all the cars we are repairing inside the building each night.
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